Frequently asked questions. If you can’t find you answer contact us.

Akai MPC cannot find my plugin

[av_textblock size='' font_color='' color=''] For some reason Akai MPC is not always registering the VST folders. Please make sure these two folders are listed in the preferences:

  • for 32 bit VST support on windows: C:\Program Files (x86)\Common Files\Steinberg\VST2
  • for 64 bit VST support on windows: C:\Program Files\Common Files\Steinberg\VST2
Make sure to press the rescan button.[/av_textblock][av_one_half first min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation=''][av_image_hotspot src='http://beatrig.com/site/wp-content/uploads/2016/01/Screen-Shot-2016-01-31-at-23.11.50-1030x907.png' attachment='5385' attachment_size='large' animation='no-animation' hotspot_layout='numbered' hotspot_tooltip_display='' hotspot_mobile='aviaTBhotspot_mobile'] [av_image_spot tooltip_pos='av-tt-pos-above av-tt-align-left' tooltip_width='av-tt-default-width' tooltip_style='main_color' link='' link_target='' hotspot_color='' custom_bg='' custom_font='' custom_pulse='' hotspot_pos='23.1,82'] Enter folders here [/av_image_spot] [av_image_spot tooltip_pos='av-tt-pos-above av-tt-align-left' tooltip_width='av-tt-default-width' tooltip_style='main_color' link='' link_target='' hotspot_color='' custom_bg='' custom_font='' custom_pulse='' hotspot_pos='43.1,46.2'] Press "rescan all" [/av_image_spot] [av_image_spot tooltip_pos='av-tt-pos-above av-tt-align-left' tooltip_width='av-tt-default-width' tooltip_style='main_color' link='' link_target='' hotspot_color='' custom_bg='' custom_font='' custom_pulse='' hotspot_pos='87.5,96.3'] Press ok [/av_image_spot] [/av_image_hotspot][/av_one_half]

/ link / January 31, 2016

Install and activate with no internet

Installation and activation (as well as updating, de-activation and uninstalling) is done using the BeatRig Licence Manager. This requires an active internet connection. If your computer is not connected to the internet follow the offline instructions on your account page (requires login).

/ link / November 17, 2015

LevelNorm says “+0 dBTP clip warning, cannot adjust to target”. What does that mean?

It means that some peaks in your audio are so high, the average loudness can not be raised till -23 LUFS. You should manually or with the aid of a limiter lower the highest peaks and run LevelNorm again. Mark that these peaks are often very short, they usually do not have any meaning for the perception of your program so you can safely remove them.

/ link / November 15, 2015

My mixes seem soft after normalising

The target level for EBU R128 is -23 LUFS, which is quite low in comparison to old style 'cranked up' broadcast mixes. There is no problem with that, during broadcast your mix will sound equally loud as other mixes. If you like to take advantage of the new standard, apply less limiting and compression and use a real time meter like LevelView to help you getting the right balance. As a rule of thumb: peek at the large integrated loudness number once in a while to keep it around '-23 LUFS' and make sure that normal dialog drives the rainbow meter around 0 LU. Don't be afraid if the meter is temporarily high or low on your full mix. When you're done, correct the master volume of the mix to make the meter match -23 LUFS exactly or use LevelNorm to do that automatically.

/ link / November 17, 2015

RTAS shows wrong result in Protools 10

We advice to use the AAX version in PT 10 to ensure the correct initialisation of the plugin for each file that is measured. The RTAS will retire soon.

/ link / March 3, 2016

Cubase can’t find the plugin

Cubase keeps a list of  available plugins. If you can't find you plugin you will need to update the plugins list in Cubase manually. Don't worry, you only need to press one button. It's finding the button that's the difficult part.

  1. Open Cubase
  2. Select "Plug-in Manager" in the Devices menu.
  3. Click on the cogwheel icon (cogwheel) in the left bottom.
  4. A new window will open at the bottom. On the right top of this window you will see a "refresh" icon.
  5. Pressing this icon will rescan all vst folders and add new plug-ins to the list.
[av_image_hotspot src='http://beatrig.com/site/wp-content/uploads/2015/10/faq-cubase-1030x848.png' attachment='2922' attachment_size='large' animation='no-animation' hotspot_layout='numbered' hotspot_tooltip_display='' hotspot_mobile='aviaTBhotspot_mobile'] [av_image_spot tooltip_pos='av-tt-pos-above av-tt-align-left' tooltip_width='av-tt-default-width' tooltip_style='main_color' link='' link_target='' hotspot_color='' custom_bg='' custom_font='' custom_pulse='' hotspot_pos='85.6,81.8'] Open Cubase [/av_image_spot] [av_image_spot tooltip_pos='av-tt-pos-above av-tt-align-left' tooltip_width='av-tt-default-width' tooltip_style='main_color' link='' link_target='' hotspot_color='' custom_bg='' custom_font='' custom_pulse='' hotspot_pos='12.4,57.7'] Open the Plug-in Manager from the devices menu. [/av_image_spot] [av_image_spot tooltip_pos='av-tt-pos-above av-tt-align-left' tooltip_width='av-tt-default-width' tooltip_style='main_color' link='' link_target='' hotspot_color='' custom_bg='' custom_font='' custom_pulse='' hotspot_pos='80,16'] Click the cog wheel to open the settings window [/av_image_spot] [av_image_spot tooltip_pos='av-tt-pos-above av-tt-align-left' tooltip_width='av-tt-default-width' tooltip_style='main_color' link='' link_target='' hotspot_color='' custom_bg='' custom_font='' custom_pulse='' hotspot_pos='61.8,66.5'] Click the arrows to refresh the list and scan for new plugins. [/av_image_spot] [/av_image_hotspot] 

/ link / November 17, 2015

Redownload SideKick

We've updated our activation process and simplified our serial keys. If you've purchased SideKick Ex 6 before 1 august 2015 you need a new serial. But not to worry, we've added a new key to your account.Didn't know you had an account? Accounts are created automatically during purchase. You can login here using your email address. Or reset your password here.

/ link / November 12, 2015

SideKick not showing in Logic

Logic Pro X only shows the plugins if they're supported on that channel. Sometimes you need to add an audio file before logic understands what kind of channel it is and what plugins work. So make sure to add a sample first. Also make sure the output of the channel goes to a stereo bus.

/ link / November 12, 2015

Is 64 bit supported?

Yes! All software has 32 and 64 bits support for Windows and OSX !

/ link / November 12, 2015

Which hosts are supported?

Our software is designed to work in all VST and AudioUnit hosts on Mac and Windows. Most hosts are supported. You can try a free demo version to make sure your setup works.

/ link / November 12, 2015

Usage in FL Studio

If you'll get a message "ilbridge.exe crashed", it means you're trying to load a 32 bit version of the plugin in a 64 bit version of FL Studio or vice versa. We have a 32 and 64 bit versions of our plugin so you can just use the corresponding version.

FL Studio crashes (ilbridge.exe crashed)

/ link / November 12, 2015

Can I install on multiple computers

All licenses are sold per seat. Which means you can use one license on one computer at a time. You can however deactivate your license to activate and move it to a different computer. For more info de-activating see this document.

/ link / November 12, 2015

I bought a license, where is it?

After completing your order you will receive an order confirmation by email. We'll then start processing your order and send you a serial by mail. This process is usually completed within a few minutes, in some cases, depending on your payment provider this can take a little longer. Make sure to check your junk folder and if you didn't get the mail contact us.

/ link / November 12, 2015

I’ve lost my serial

After your purchase is completed, you will receive an email with your serial and links to your download. This serial and download link is also available on your account page here.If you've lost you account password, please visit this page to recover.

/ link / August 16, 2015